Provider Review Response Guidelines
Tanya A
Last Update vor einem Monat
Learn Like This encourages providers to respond to reviews. A thoughtful response can clarify concerns, acknowledge feedback, and help families better understand your organization.
Provider responses should remain professional, respectful, and focused on the review.
Providers may:
- Thank reviewers for their feedback.
- Clarify factual information about their program, service, or policies.
- Respond to concerns in a calm and professional manner.
- Explain how an issue was addressed or invite the reviewer to contact the provider directly.
- Correct inaccurate information without attacking or insulting the reviewer.
- Share relevant context when necessary, provided doing so does not disclose private or confidential information.
- Harass, threaten, insult, mock, shame, or intimidate a reviewer.
- Argue aggressively with a reviewer or repeatedly challenge their experience.
- Reveal or confirm private information about a reviewer, student, child, family, employee, or customer.
- Share names, contact information, enrollment details, educational records, medical information, payment information, private communications, or other identifying details.
- Post screenshots, emails, text messages, or other private correspondence as part of a response.
- Accuse a reviewer of lying, dishonesty, fraud, or malicious intent unless the statement can be appropriately addressed through Learn Like This’s review dispute process.
- Offer incentives, discounts, refunds, gifts, or other compensation in exchange for changing or removing a review.
- Pressure or threaten a reviewer to edit or delete a review.
- Include promotional content, unrelated advertising, affiliate links, or excessive links.
- Impersonate another person or respond through multiple accounts.
- Use discriminatory, obscene, sexually explicit, hateful, or otherwise abusive language.
If a provider believes a review violates Learn Like This policies, the provider should report the review rather than attempting to resolve the policy dispute publicly.
A provider may respectfully state that they do not recognize or agree with the account described, but responses should not become an extended back-and-forth argument.
For example:
“We’re sorry to hear this was your experience. We’re unable to discuss individual customer details publicly, but we’d be happy to speak with you directly about your concerns.”
That is appropriate.
Something like:
would not be appropriate.“This person is lying. We have emails proving it and they were difficult from the beginning.”
Protect children and families
Providers should never identify or disclose information about a child or student in a public review response, even when responding to information the reviewer has already shared.
That includes information about:
- diagnoses or disabilities
- behavior
- academic performance
- disciplinary issues
- enrollment status
- accommodations
- family circumstances
- private conversations with parents or students
- Learn Like This may edit, hide, or remove provider responses that violate these guidelines.
- Repeated or serious violations may result in restrictions on responding to reviews or other action on the provider’s listing.
- Providers may contact Learn Like This if they believe a review itself violates the platform’s review guidelines.
Conflict of Interest and Self-Reviews
To keep reviews useful and trustworthy, providers may not submit or influence reviews where there is a personal, professional, or financial conflict of interest.
- Review their own business, organization, program, product, service, or listing.
- Ask employees, owners, contractors, business partners, or others directly affiliated with the provider to post reviews without clearly disclosing that relationship.
- Post reviews of competing providers when the purpose is to damage, discredit, manipulate, or unfairly influence the competitor’s rating or reputation.
- Use personal, employee, family, or alternate accounts to review their own listing or a competitor.
- Coordinate negative reviews against another provider.
- Offer incentives in exchange for positive reviews or for negative reviews of another provider.
- Attempt to manipulate ratings through organized review campaigns.
Reviews of Competitors
A provider, employee, owner, or representative of one organization should generally avoid reviewing a direct competitor.
- If someone has a legitimate personal experience with another provider that is completely separate from their professional role, Learn Like This may still review the submission for potential conflict of interest and may decline or remove it if the relationship could reasonably affect the credibility of the review.
- Reviews from Affiliated IndividualsReviews should reflect genuine experiences from users of the resource or service.
- Reviews from employees, contractors, owners, family members, or other affiliated individuals may be removed if the relationship is not disclosed or if the review appears intended to artificially improve a provider’s rating.